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Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Veronica Coatham, Suzanne Lazarus, Peter Dalton

Housing, Care and Support (2011) 14 (2): 51–60.

https://doi.org/10.1108/14608791111187401

Published: 23 May 2011

... limitations/implications The research was undertaken in partnership with one organisation and hence may have limited transferability. However, the findings reflect those of other more comprehensive studies referred to in this paper. Practical implications The paper argues that “customer insight” should...

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