Keywords: Service improvements
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Veronica Coatham, Suzanne Lazarus, Peter Dalton
Journal: Housing, Care and Support
Housing, Care and Support (2011) 14 (2): 51–60.
https://doi.org/10.1108/14608791111187401
Published: 23 May 2011
... Varney Review investigated the extent to which service transformation was taking place within the public sector (HM Treasury, 2006). Young people Customer insight Housing Service improvements Cultural change Organizational cultural This influenced the development of a new performance...
View article titled, Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture
Open the PDF for Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture in another window
Add to Citation Manager for Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal