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Keywords: Touch points
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Journal Articles
Journal:
Housing, Care and Support
Housing, Care and Support (2012) 15 (3): 120–128.
Published: 07 September 2012
..., or “psychologically informed environments” in services for marginalized and excluded individuals. We have found it useful to identify and map out the “patient journey” in terms of “touch points” – the times and place where the individual interacts with the physical and social environment of the building...
