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Summarizes the importance of facial appearance in everyday life and the difficulties experienced by anyone who suffers facial disfigurement or is born with an unusual facial feature. Describes how the Phoenix Appeal, a plastic surgery charity, and the charity Changing Faces initiated the development of a teaching pack for primary school children on facial disfigurement. The pack aims to influence the ways in which children focus on “difference” and emphasizes how unfair it is to mistreat anyone because of their looks.