Women and work‐home conflict: a dual paradigm approach

Work‐home conflict of women in a multinational computer organisation was examined in two phases using quantitative and qualitative methods. In Phase 1 a questionnaire was sent to all directly employed females (n = 204), who were also invited to participate in Phase 2, a one‐hour on‐site focus group. A total of 31 women contributed to four focus groups. In line with previous research, Phase 1 identified the dominant construct to be work interfering with home. Almost one in ten women scored in the highest quartile of possible scores (24 to 30) for work‐to‐home conflict. In Phase 2, issues such as lack of time and lack of social support, family, careers and guilt were discussed in depth. Central to the development of conflict was commitment to both domains. The different meanings women attached to “work” and “home” added to the complexity of these issues. In contrast with past studies, part‐time working status was found to contribute to conflict and intensified the feelings of “juggling”, as did being single. Poor physical and psychological health was a common outcome. A minority of participants experienced positive work‐home “spill‐over”. Witnessing that other women accepted and acknowledged the negative effects of the stressors was thought to be a first step to resolving them. The dual approach adopted facilitated a greater understanding of the concept of work‐home conflict that health professionals may use both to develop and to deliver effective interventions.