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Keywords: Customer service
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Journal Articles
Journal:
Health Manpower Management
Health Manpower Management (1992) 18 (2)
Published: 01 June 1992
... the performance of personnel departments in the Health Service primarily in the light of the importance of customer service, the emphasis being on measurement of performance. Concludes that only in this way can the HR department shed its cosy image and be perceived as a mainline function. © MCB UP...
