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Keywords: Customer-oriented performance measures
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Journal Articles
Journal:
Health Manpower Management
Health Manpower Management (1994) 20 (3): 14–15.
Published: 01 August 1994
..., multidisciplinary workshops enabled staff to design customer care standards, develop teams and lead customer‐driven change. Customer-oriented performance measures Information exchange Interpersonal communications National Health Service Organizational development Performance appraisal Research Teams...
Journal Articles
Journal:
Health Manpower Management
Health Manpower Management (1994) 20 (2): 33–34.
Published: 01 May 1994
... embrace both of them. © MCB UP Limited 1994 Customer-oriented performance measures Human resource management National Health Service Organizational change Process planning Service quality Standards Signposts assist change, and icons illuminate the path. If we are to realize...
