.... © MCB UP Limited 1997 Customer orientation Employees Multi‐skilling National Health Service National vocational qualifications Explicit in most definitions are a number of characteristics that distinguish patient‐focused care (PFC) from other approaches to improving health...

...) and 62,770 unqualified staff (DOH, 1995b). © MCB UP Limited 1997 ‘…Nurses in training were in the workforce for any length of time from one year to three years, depending on the type of training…’ Employees Nurses Recruitment Training The publication of an important annual digest...

... means actively considering each employee as heterogeneous, rather than the traditional methods based around homogeneity. While this is a more labour‐intensive approach than current ways of managing staff, it can, if properly considered, lead to a more motivated workforce which is more likely to stay...

... to the psychological contract which has existed between employers and employees. Outlines the nature of those changes, and their effect on individuals who need to take responsibility for their own career development. Suggests that there is now a need to develop a new moral contract between employers and employees...

...Barron Wells; Nelda Spinks Examines ethics in the health care industry from the perspectives of investors, employees, patients, competitors and the environment. Ethical behaviour in the health care industry is essential and desirable; however, determining which behavioural actions are ethical...

... measures, from 10 to 14 per cent of the respondents took a neutral stance in assessing their satisfaction with the group. Effectiveness Employees Executives Hospitals Team leaders In the USA, most hospitals are subject to the policy‐making decisions of a board composed of volunteers from...

... Employees Health care Manpower planning This article examines the issues around work‐force demand as one of the key links between the two health care related markets as seen in the National Health Service (NHS) and health care education today. The first of those markets is the internal market...

...Craig Newnes Describes why and how a staff counselling service was set up at Shropshire Health Authority. Details the different phases of its development and the problems encountered. Note: This paper was first published in Employee Counselling Today, Volume 4 Number 3, 1992. © MCB UP Limited...

...Ian Chaston; Beryl Badger; Terry Mangles Discusses a project which aimed to determine the employee development needs of Plymouth Polytechnic and Derriford Hospital NHS senior technicians. Using the time diary approach, it revealed employer and employee variance in opinions over desired managerial...

... Community relations Employees Hospitals Morale ...

.... Employees Empowerment Implementation National Health Service © MCB UP Limited 1993 ...

... market for the profession, and an analysis of the characteristics of the workforce. Information was gathered through two surveys and from discussions with relevant organizations. © MCB UP Limited 1993 Employees Human resource planning Modelling Professionals Training ...

... Examines performance pay as a means of motivation in the health sector, and indicates possible reasons for its ineffectiveness. Points out that there are various means of motivating employees, with pay being just one of these. Suggests that this is the reason why performance pay has little impact...

...J. Fred Rayworth Discusses total quality management from the point of view of the user not just the provider of services and in terms of the TQM drive for perfection of standards that continue to move upwards. Long‐term commitment to quality depends on empowerment of employees and factors...