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Journal Articles
Journal:
Health Manpower Management
Health Manpower Management (1994) 20 (1): 27–29.
Published: 01 March 1994
... and staff there was certainly found to be a mismatch between the service offered and the service required. These were in both the tangible – technical and intangible‐interpersonal areas. © MCB UP Limited 1994 Customer requirements Feedback Hospitals Motivation National Health Service...
