...Waleed M. Al‐Shakhaa; Mohammed Zairi The success ofIn recent years, there has been significant interest in the application of continuous quality improvement (CQI) and total quality management (TQM), and patient‐focused care (PFC) in health care organisations around the globe. The hospital industry...

...Gabrielle Atmarow; Adam Brown; Jane Pinder; Edward Renvoize The success of Health care professionals (nurses, a midwife, a physiotherapist and an occupational therapist) working in a large NHS Trust hospital who had completed the Certificate in Health Education with the support of their employer...

... implementation to meet both the expectations of the public and an energetic government. Figure 2 shows the NHS policy links with the health improvement programme(s) and performance framework(s) bridging “the what” in the Green Paper and “the how” in the White Paper. © MCB UP Limited 1998 Health...

... of total maternal medicine is a reflection of this trend and exacerbates the need for high level skills, leadership and organisation in delivery suites (Steer, 1995). Consultant Health care Hospitals National Health Service Quality United Kingdom The need to develop consultant presence...

..., but are probably innate. They are what separate leaders from the rest. These skills need to be developed. A movement towards encouraging experimentation, career transfers and more individuality is needed if capable leaders of the future are to appear. Health care Leadership Management development Top...

...Johannes Möller; Hans‐Günther Sonntag The EFQM model for organisational excellence is used in the health care sector as a tool to diagnose and assess the starting position for an effective QM programme. Feedback reports cover the fields of acute medical care, rehabilitation and ambulant care...

...Patrick Asubonteng Rivers; Sejong Bae Substance abuse continues to increase and permeate all sectors of US society including the medical profession. This article details the importance of testing everyone associated with health care organizations, including physicians, as a means of protecting...

...Larry A. Mallak Health care providers offer an ideal setting to study the effectiveness of resilient behavior. The notion of a resilient organization is an emerging concept for understanding and coping with the modern‐day pace of change and associated work stress. Resilience is the ability...

... of one of the key functions which is expected to hold together this diversity: Human Resource Management (HRM). An exploration of the nature of HRM in health care as it has evolved indicates that in order for it to have a pivotal role for the future it will need to rethink this role in the changing...

...Mohamed Zairi This paper is one of a series of three, covering very comprehensively human resource practices in a global and generic context. The series of papers presents practices which are directly of relevance to the health‐care context, and which are based on proven, effective and pioneering...

...Kevin Burkin; Brian H. Kleiner Health‐care providers throughout the USA face litigation and the threat of litigation on a daily basis due to claims of patient abuse. Hidden within the costs associated with defending patient abuse claims are the wrongful termination filings made by employees who...

...Sue Jackson The new government drive for quality to be at the heart of health care is discussed, following which an insight into the membership and remit of the new European Health‐Care Working Group is given. The article also provides a brief description of the European Foundation for Quality...

...Dave Taylor; Brian H. Kleiner The current health care industry has recently seen a great deal of consolidation in the form of mergers and acquisitions. These mergers and acquisitions invariably result in a loss of jobs. This paper focuses on two strategies that health care companies use to reduce...

... the purchasing arms of the National Health Service. © MCB UP Limited 1998 Health care Purchasing Quality Skills Health Authorities (HA) are deemed responsible for identifying the health needs of the community and purchasing healthcare services from hospitals and clinics who...

..., exploring the contribution made possible through participation in the NVQ process to the management of an enhanced quality of care. © MCB UP Limited 1998 Development Health care National vocational qualifications Quality management Training This paper reports the findings...

...Michael K. Robinson; Brian H. Kleiner Reports that the US health care system has been shifting since the 1960s to a competitive environment with many new and innovative organizational forms. Describes the nature of the competitive environment for health care and some of the basic forms of the new...

...Gay Wayland; Brian H. Kleiner Notes the problem of rising health care costs in the USA. Considers a highly controversial solution to this problem, which is to consider health care as a scarce resource and to ration access to it. Whether rationing is done by age, ability to pay, or a cost‐benefit...

...Mayeh Abu Omar; Assefaw Tekeste Looks at human resources (HR) issues with regard to the health care system in Eritrea, the newest nation in Africa with a population of 3.5 million. Notes the problems of poor infrastructure, high mortality rates and poverty. Considers the present situation...

...Eric Sandelands Highlights recent dramatic changes in communications technologies, with an increase in the number of users, providers and applications. Explores the advantages to health‐care professionals of various Internet services, both as a source of information and as a communications platform...

... destination are changing around them as the internal and external environments with which they were familiar become pressured by the twin forces for change and consolidation in acute services. © MCB UP Limited 1996 Competitive strategy Health care Strategic choice The increasing...