... Interpersonal communications Organizational development Human resource management Teams Values I suppose the next “aha” for me (although it is probably better described as an “aaaaah‐haaaaa” as it has taken about 15 years for it to really sink in) has been to realize what it feels like...

..., multidisciplinary workshops enabled staff to design customer care standards, develop teams and lead customer‐driven change. Customer-oriented performance measures Information exchange Interpersonal communications National Health Service Organizational development Performance appraisal Research Teams...