..., the results of the analysis suggest that personnel effectiveness is related primarily to process rather than to input variables. Pinpoints three variables as key predictors of effectiveness: extent of policy formalization,efficiency of personnel, and degree of influence of the personnel department over major...

... the performance of personnel departments in the Health Service primarily in the light of the importance of customer service, the emphasis being on measurement of performance. Concludes that only in this way can the HR department shed its cosy image and be perceived as a mainline function. © MCB UP...