... processes present in the health care industry and techniques for their analysis and redesign is central to improved organization performance and also a prerequisite to the development of effective information systems. © MCB UP Limited 1997 Improvement National Health Service Process...

... Service Process efficiency Never‐ending or continuous improvement is probably the most powerful concept to guide management. It is a term not well understood in many organizations, although that must begin to change if those organizations are to survive. To maintain a wave of interest in improvement...