...Waleed M. Al‐Shakhaa; Mohammed Zairi The success ofIn recent years, there has been significant interest in the application of continuous quality improvement (CQI) and total quality management (TQM), and patient‐focused care (PFC) in health care organisations around the globe. The hospital industry...

...Mark Hackett The success ofThe need to develop a consultant presence on the delivery suite has never been greater given the emerging quality agenda that is occurring within the speciality. This is identifying a clear impetus for changing consultant practice and also meeting the needs of women more...

... opportunities at their disposal, learn how to exploit modern management concepts and optimise value to all the stakeholders they intend to serve. This paper draws from best practices using the experiences of quality recognised organisations and many admired names through pioneering human resource policies...

... the following: Awards Human resource development Human resource management Quality Training The challenge that organisations will have to face in the 1990s is no longer one of who has got the biggest and most effective technological power, but rather who has got the right level of skill...

... the purchasing arms of the National Health Service. © MCB UP Limited 1998 Health care Purchasing Quality Skills Health Authorities (HA) are deemed responsible for identifying the health needs of the community and purchasing healthcare services from hospitals and clinics who...

...David Fraser Describes the principles and values on which the North Ayrshire& Arran NHS Trust was established. Presents the reasons for choosing a culture focused on quality together with the clinical and service developments generated by continuous improvement. In generating a culture...

...Hugh C.H. Koch Outlines four interconnecting factors which are essential to motivating staff: an understanding of the “psychology of excellence in teams”; establishing cross‐functional quality improvement teams; understanding and reviewing processes of care and service; and the use of data display...

...Paula O′Brien Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse...

...J. Fred Rayworth Discusses total quality management from the point of view of the user not just the provider of services and in terms of the TQM drive for perfection of standards that continue to move upwards. Long‐term commitment to quality depends on empowerment of employees and factors...