..., multidisciplinary workshops enabled staff to design customer care standards, develop teams and lead customer‐driven change. Customer-oriented performance measures Information exchange Interpersonal communications National Health Service Organizational development Performance appraisal Research Teams...

... development Performance appraisal Research Service quality In Health Manpower Management, Vol. 20 No. 1 we examined the need for service organizations to deliver continuity of care or “seamless service”. The organization chosen to reflect the cultural and structural changes discussed...

...Karen Ford Details recent research carried out into the needs of new parents. Details the findings, and discusses the broad recommendations, which are that there is a need to review parent education and develop a strategy for change so that the benefits from contact with, and expenditure...

...Neil Flintham; Ian Stinson Looks at ways of reducing sickness levels through efficient manpower planning rather than traditional operational methods. Presents framework of research undertaken at North Herts NHS Trust and recommendations arising from process and findings. © MCB UP Limited 1993...

...Graeme Currie Identifies the influence of organization structure upon the success of management development interventions in a typical district health authority. Uses Henry Mintzberg′s work on configurations as a framework to analyse contingent structural variables. Research was carried out over 18...

... proactive, and increasing its value to managers. © MCB UP Limited 1992 Personnel Research Sickness Human resource planning ...