... management National Health Service Nurses Service quality Working hours Absence in nursing can occur for a number of reasons, some owing to accident or illness, some work‐related and some as a result of nurses′other commitments. The effect of nurse absence on the employing organization can...

... Service quality Temporary workers Nurse banks can be defined as locally organized in‐house sources of temporary staff. Despite general acknowledgement of the potential benefits of nurse banks, there is little information available on the extent of provision of nurse banks, or on management practice...

... philosophy Market orientation Motivation National Health Service Nurses Performance‐related pay Service quality Critics of psychologically‐based needs theories point out that pay is an important factor in motivating people at work and that they wish to be rewarded according...

... reduction Health care Human resource management Leadership Organizational restructuring Service quality Team building Work rationalization In this article, the third in our series on the theme of improving organizational performance, we examine work transformation. Work transformation...

... embrace both of them. © MCB UP Limited 1994 Customer-oriented performance measures Human resource management National Health Service Organizational change Process planning Service quality Standards Signposts assist change, and icons illuminate the path. If we are to realize...

... development Performance appraisal Research Service quality In Health Manpower Management, Vol. 20 No. 1 we examined the need for service organizations to deliver continuity of care or “seamless service”. The organization chosen to reflect the cultural and structural changes discussed...

.... Identifies a series of good practices and trends, and organizations can assess their own current position on a number of dimensions. © MCB UP Limited 1994 Health care Human resource management Management styles Organizational performance Performance indicators Rewards Service quality...

... Organizational development Service quality Total quality management The Mater Infirmorum Hospital is a 229‐bed acute general hospital,situated in an area of extreme social deprivation in north Belfast. The hospital employs 812 staff, primarily providing services for north and west Belfast and south...

... are to be realized. © MCB UP Limited 1992 Communications Performance appraisal Service quality Training ...