Knowledge and information management in e‐learning environments; the user agent architecture

Knowledge management has recently received considerable attention in the computer information systems community and is continuously gaining interest from industry, enterprises and government. As we move towards building knowledge organizations, knowledge management in combination with information management will play a fundamental role towards the success of transforming individual knowledge into organizational knowledge. In this framework, this paper discusses the key concepts of human‐computer interaction in knowledge management, identifies new challenges of knowledge management for Web‐based business and proposes a “user agent architecture” for knowledge management in e‐learning environments. User agents use artificial neural network technology and can be used in various e‐learning or e‐training environments, in order to provide them with means of managing information stored, filtering content and enabling better knowledge adoption on behalf of their users.