A global information technology model: business applications in developing economies (case studies)

This paper develops a global information technology model that captures the main drivers of a firm's IT applications in multiple markets with two illustrative company cases. The paper develops a global information technology model by drawing from consulting experience and the relevant literature. The bases for the model are – a firm's environment, level of technological diffusion within a firm, and prospective technology applications based on the existing inventory of IT applications that support the firm's operations. The paper provides a description of the model dimensions and furnishes an illustrative mapping on an Indian firm and an American firm's operations.