... Limited 2003 Business‐to‐business marketing Customer satisfaction Management Electronic commerce Sweeney Group defines customer relationship management (CRM) as “all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions...

... people value. In other words you have the power over the others. 2. 2Concerns of how we feel about having to trust other people which is a bothersome activity and sometimes can bring about feelings of deterrence, anger and anxiety (Kipnis, 1996). Computer security Customer satisfaction...