... mobile payment institutions to understand the variables related to the growing use of technology in customers’ contexts. The study reveals the significance of ease of use, perceived usefulness and facilitating the service condition, which means that vendors prefer to use compatible devices that are easy...

...ThuyUyen H. Nguyen; Joseph S. Sherif; Michael Newby Purpose Customer relationship management (CRM) is an information system that tracks customers' interactions with the firm and allows employees to instantly pull up information about the customers such as past sales, service records, outstanding...

... the three worlds of commerce labelled “marketplace”, “marketspace” and “customerspace”. Introduces and discusses the unprecedented business roles resulting from the intersections of these three worlds of commerce. Hypothesizes about the future of customer interrelationships based on these ways of trading...