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Keywords: E-service quality
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Journal Articles
Journal:
Information and Computer Security
Information and Computer Security (2017) 25 (5): 535–559.
Published: 13 November 2017
... to examine e-service quality. Tan et al. (2003) defined security as customers’ confidence in the safety of the site from intrusion and protection of privacy and stated that it is one of the Web-based service quality attributes. Many other researchers also demonstrated security as an e-service...
