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Keywords: E-service quality
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Journal Articles
Journal:
Information and Computer Security
Information and Computer Security (2017) 25 (5): 535–559.
Published: 13 November 2017
... al. (2002) used security as one of the additional measurers to SERVQUAL model to examine e-service quality. Tan et al. (2003) defined security as customers’ confidence in the safety of the site from intrusion and protection of privacy and stated that it is one of the Web-based...
