... provide a new feasible approach to customer retention: a business can reduce customers’ perceived risk to increase switching costs against the competition for customer retention in e-commerce. This study conducted an online survey to investigate online consumers in Taiwan. A self-administered...

... staff are all elements. The lost time is also a huge loss, outside of the tangible training and other costs. In spite of these well‐known generalities, most organizations do not have any realistic picture of the cost of turnover in their own organizations. In most instances, it is retention...