... Motivation – gained by task explanations – and the conscious use of the “control” strategy can have a positive effect on individual performance in cyber tasks. Research limitations/implications The participants were all young adults with higher-than-average levels of physical fitness. From the outset...

... of IT. We argue that in situations of hypercompetition, using conventional productivity measures as the only performance indicator would be inadequate when studying the impact IT has. Furthermore, investing in IT does not ensure its proper implementation. Consequently there is a need to consider what...

... can begin this effort with several basic steps. Briefly explaining the evolution of the quality movement will help put those steps into context. © MCB UP Limited 1995 Benchmarking Communications technology Information technology Performance Quality programmes Service quality...