...Jon‐Arild Johannessen; Johan Olaisen; Bjørn Olsen Although we observe a general optimism concerning IT’s potential for creating suitable competitive advantages, there exists a lack of empirical support for the positive economic impact of IT on businesses. This is denoted as the productivity paradox...

...Margaret A. Hurley Addresses the issue of the addition of features and functions to end‐user computer systems in an effort to increase the productivity of users. Argues that the core productive functions of most technology in daily use has been achieved and that vendors of this software are giving...