British Library Document Supply Centre Strategy: THE NEXT TEN YEARS

Early in 1992 the British Library′s Document Supply Centre decided that it would be timely to review its existing strategy and to develop its strategy to take it into the next century. Describes the process which was undertaken to produce a ten‐year strategic plan for the Document Supply Centre. Presents the mission statement, business objective and key strategies which resulted from the review, along with an outline of the six functional strategies which support the key objectives – marketing, services, collections, information technology, human resources and finance. Discusses the relationship between these strategies and the British Library′s Statement of Strategic Objectives, which was developed in parallel with the Centre′s Plan.