Meeting the document supply needs of distance learners

The need for university libraries to adapt their services to the different demands imposed by distance learning is explored in the context of the increasing importance of this method of course delivery to the higher education sector, particularly in the UK. A number of questions are raised, including: What is meant by the term “remote user”? Who should pay for document delivery? Is there a convenient way to uphold the principle of library privilege? What effect may distance learners’ previous educational experience have on demand for their information services?