Recent developments at the British Library Document Supply Centre

Considers some of the more recent developments in the British Library as a whole and how they are likely to impact on the range and quality of the Document Supply Centre′s services. Discusses budgetary pressures and market testing undertaken to determine cost effectiveness,objectives, priorities and goals. Concludes that the DSC cannot rely on past success in the light of increasing competition, and is implementing a total quality programme in order to succeed.