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Considers the changes that have taken place, particularly during the past two years, and the impact that these changes have had on the interlending and document supply field in terms of the use of the service by libraries, the quality of the service, bridging the information and digital divide, players in the field, access to information and overlapping services. The focus is on South Africa, but information and experiences from other countries have been used to illustrate the South African situation.

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