GlaxoSmithKline Pharmaceuticals research and development: document delivery in a global corporate environment

Since merging in December 2000, GSK’s information management group has continued to build on the great efforts of both GlaxoWellcome and SmithKline Beecham in provision of document delivery and access to published information. This article describes the current operational system in detail and indicates the company’s strategy for document delivery both in the short and long term.