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Purpose

To examine some of the ways in which electronic resources have made an impact on traditional interlending practices and how some user‐practices have begun to change.

Design/methodology/approach

This study uses both quantitative and qualitative data. The qualitative data were gathered through a questionnaire about the impact of electronic resources and the use of ILL. Comparisons of change were made with document suppliers.

Findings

The electronic full‐text is as yet unable to fully meet the needs of the researchers. Until full‐text can approximate what is available in print both in journals and in monographs, the need for document delivery services will remain.

Originality/value

An insight into the state of e‐journal penetration and its impact on document delivery in Spain – a country where few studies have been carried out in this area.

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