The impact of e‐resources on document supply in a corporate pharmaceutical library: the experience of Novo Nordisk Available to Purchase

The paper seeks to describe the information provision issues facing an international pharmaceutical company, in particular in relation to document supply.

The document supply service of a major international pharmaceutical company is described, together with recent service enhancements.

Document supply has not declined as much as demand for copies for the company's collections. Automation has played a significant role in reducing costs and improving speed, and a number of other improvements are identified.

A useful insight into the document supply issues facing a commercial information provision service, especially in the field of copyright.