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Purpose
The purpose of this paper is to describe the development and operation of the SINTO inter‐library loan service, one of the longest‐running schemes in existence in the UK.
Design/methodology/approach
The approach is descriptive.
Findings
It was found that document supply via SINTO is declining and the reasons for this are identified.
Originality/value
The role of document supply and access agreements in the context of a national information policy are explored.
© Emerald Group Publishing Limited
2007
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