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Purpose

This paper seeks to describe the role and the development of the French bibliographic agency, ABES. More generally, it aims to describe the state of bibliographic and document supply developments in France and possible futures.

Design/methodology/approach

The paper is descriptive in nature.

Findings

The findings of the paper are that it is necessary to reduce the ILL failure rate, to reduce supply times, to capitalise on the streamlining of document supply, to improve the quality of supply, and to harmonise terms and conditions.

Originality/value

The paper is written by an authoritative figure in the French library network. It will be relevant to all those interested in developments in document supply and bibliographic organisation in France.

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