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Purpose
This paper aims to provide a description of a new service to be launched in England that will open up the holdings of public libraries to citizens and enable them to order items for home delivery.
Design/methodology/approach
This paper provides a descriptive analysis of a new service to be launched in England.
Findings
The paper finds that such a service is desired by stakeholders and will enhance the ability of citizens to identify and obtain books that are currently inaccessible to them.
Originality/value
The first public presentation of a service from an author who is responsible for the overall development of the project.
© Emerald Group Publishing Limited
2008
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