“I give you some, and then you give me some”: automated ILL of end‐user requests via the Danish National Union catalogue Available to Purchase

The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.