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Purpose
This paper aims to describe new technologies affecting discovery and delivery and to examine how the explosion of full text sources is pushing interlibrary loan staff toward new roles.
Design/methodology/approach
The paper's approach takes the form of a descriptive analysis.
Findings
Interlibrary loan staff are becoming expert searchers, providing reference service and refining best practices to better serve our patrons. Resources are described to enhance services.
Originality/value
The paper provides a window on the changing roles of interlibrary loan staff.
© Emerald Group Publishing Limited
2009
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