Open figure viewer
Purpose
This paper aims to describe the development and operation of an unmediated book‐lending service between seven academic libraries in the USA.
Design/methodology/approach
The approach is descriptive and analytical.
Findings
It was found that, after a decade of operations, Borrow Direct continues to be a successful service.
Originality/value
The paper offers insights that may be of value to other groups exploring ways to lower costs, improve service quality, and respond to continuing demand for books not available locally.
© Emerald Group Publishing Limited
2009
You do not currently have access to this content.
