Impala 1991‐2011: 20 years of ILL in Belgium Available to Purchase

The purpose of this paper is to describe the development of interlending and document supply in Belgium – particularly in relation to Impala, a system for facilitating the service.

The history of Belgium, its libraries and interlending and document supply is described.

The paper finds that Impala has been an outstanding success in facilitating a fast and cost‐effective service with a high satisfaction rate.

The paper is of importance to all librarians who are interested in nationwide resource‐sharing schemes.