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Purpose
– The purpose of this paper is to review and assess the first five years of BALIS interlibrary loan service and propose directions for future service development.
Design/methodology/approach
– The authors use a case study approach to review the consortium's service offerings and clientele, assess challenges encountered in the first few years of service, propose service improvements, and make recommendations for the development of future strategic alliances.
Findings
– There are some shortcomings of the system that limit the expansion of interlibrary loan services such as the low satisfaction rate and the high shipping costs.
Originality/value
– This paper updates an earlier study of BALIS ILL services published in 2011.
© Emerald Group Publishing Limited
2013
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