The purpose of this study is to analyze the critical factors that influence the adoption of library technologies in autonomous higher educational institutions in Kerala. Through the application of the analytic hierarchy process (AHP), the study seeks to identify the optimal technology alternatives based on key criteria such as reliability, cost-effectiveness and user-friendliness. The findings will offer decision-makers in academic libraries a structured framework to guide their selection of technologies, contributing to the broader discussion on library automation strategies in higher education institutions.
This study uses T.L. Saaty’s AHP to assess the key factors influencing technology adoption in autonomous college libraries. A decision-making framework was developed with three primary criteria – cost, reliability and user-friendliness – and three technology alternatives (Radio Frequency Identification [RFID], Electronic Resource Management [ERM] and Integrated Library Management Systems [ILMS]). A pairwise comparison matrix was constructed using input from 24 library experts in Kerala, India. The experts completed a survey aligned with Saaty’s nine-point scale, and their evaluations were analyzed using eigenvalue calculations to determine the optimal technology solution for library automation.
The results reveal that reliability is the most crucial factor when selecting library technologies, with an eigenvalue of 0.56, indicating its dominance in decision-making. Among the evaluated technologies – RFID, ERM and ILMS –ILMS emerged as the preferred solution with a high eigenvalue across reliability, cost and user-friendliness metrics. This highlights ILMS as the most suitable technology for academic libraries in autonomous institutions. While cost-effectiveness and user-friendliness were important secondary factors, reliability remained the deciding factor in the final selection.
The study’s primary limitation is its relatively small sample size of 24 library experts, which may restrict the generalizability of the findings. In addition, the exclusive focus on three technologies – RFID, ERM and ILMS – overlooks other potential automation solutions that could be relevant in different library contexts. The study is also dependent on expert opinions, which introduces an element of subjectivity. Future research should consider a more diverse set of technologies and broaden the scope beyond Kerala, incorporating longitudinal studies to assess the long-term impacts of technology adoption in academic libraries.
The findings of this study provide library administrators and policymakers in autonomous higher education institutions with a robust framework for technology selection. By prioritizing reliability as the most important factor in technology adoption, academic libraries can ensure the continuous, efficient operation of services. The study also highlights ILMS as an optimal solution, offering a balance between cost, reliability and user-friendliness. The practical insights can guide decision-makers to adopt technologies that improve library management efficiency, enhance service delivery and cater to both student and faculty needs in academic settings.
The adoption of reliable, cost-effective and user-friendly technologies like ILMS in academic libraries has the potential to significantly enhance information accessibility and service quality for students and faculty. By facilitating better management of library resources and automating routine tasks, these technologies improve the overall learning and research experience. The study’s findings emphasize the social importance of maintaining robust, technology-driven library services, which support academic success and contribute to the broader goals of knowledge dissemination and educational excellence in higher education institutions.
This study contributes to the growing body of literature on technology adoption in academic libraries by offering a structured evaluation framework through the application of the AHP. Its originality lies in its focus on autonomous higher education institutions in Kerala, providing a region-specific perspective on library technology integration. The study’s findings have practical value for decision-makers, offering actionable insights into the adoption of ILMS as a comprehensive solution. This research lays the groundwork for future studies on technology adoption in academic libraries, especially in resource-constrained environments.
