...David P. Atkins; Judy T. Greenwood; Pambanisha Whaley Purpose – In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions...

... agreement, the creation of a shared, user-centric definition and benchmark for turnaround time of ILL requests: From the time the user places a request until the time the user is notified the loan is ready for pickup or the article is ready to be retrieved from the web. Members themselves...

... – not just in South Africa – who wish to improve their service to users. Various indicators are generally used to measure the performance of a document supply office. These include: © Emerald Group Publishing Limited 2009 Interlending Document delivery Benchmarking Performance measures...

...Roxanne Missingham; Margarita Moreno Purpose This paper aims to describe the national interlibrary loan and document delivery (ILL/DD) benchmarking study undertaken by Australian libraries in 2001 and evaluates its impact. It outlines the nature and scope of ILL/DD in Australia, including research...

...Maurice B. Line Interlibrary Loan and Document Delivery Benchmarking Study . National Library of Australia, Canberra : National Resource Sharing Working Party   2001 . 96 pp. Available at: www.nla.gov.au/initiatives/nrswg/benchmarking.html Benchmarking Interlending...

...Maurice B. Line National   Resource Sharing Working Party . Interlibrary Loan and Document Delivery Benchmarking Study . National Library of Australia, Canberra , 2001 . 96 pp. Available at: www.nla.gov.au/initiatives/nrswg/benchmarking.html Interlending Document...

... Source: Tom Ruthven, National Library of Australia The Interlibrary Loan/Document Delivery Benchmarking Study can be downloaded from the National Library of Australia's Web site at: http://www.nla.gov.au/initiatives/nrswg/benchmarking.html The results of the study...