...Namita Sharma; Meenal Arora; Urvashi Tandon; Amit Mittal Purpose This study aims to conduct a comprehensive analysis of the current body of existing literature on chatbots and online shopping. Additionally, this study identifies and emphasize the future research agenda and emerging trends within...

... the ChatGPT’s applicability and capability, they also compared the ChatGPT with a popular online chat reference tool called LibChat, which is now widely used in academic libraries in 91 countries worldwide. Findings It was found that as an artificial intelligence (AI)-powered real-time chatbot ChatGPT could...