... together with users to insist that a good service is possible, to explain how it can be made to come about, and to put pressure where it is most likely to have effect. © MCB UP Limited 2000 Interlending Electronic data interchange History Customer service Fifty years ago it was assumed...

... Electronic data interchange Electronic mail Standards Interlending requests are increasingly being sent from one library to another by e‐mail. Often this means that some sort of structured messaging system is used such as the Canadian AVISO system or the British Library Document Supply Centre’s...

... the processing of these requests are known as automated request processing systems and comprise: © MCB UP Limited 2000 Document supply Information technology Electronic data interchange Readers of this journal will be aware of the move towards publishing in digital media formats...

... 1999 Academic libraries Library services Distance learning Document supply Electronic data interchange Copyright According to a recent headline in the Times Higher Education Supplement (THES, 19 March 1999), “Demand for degrees outstrips supply”. The article predicts...

... be most cost‐effective as a value‐added urgent action service. Circulation systems Computer networks Copyright Costs Delivery services Electronic data interchange Interlending Journal publishing Research University libraries For more than 30 years document delivery within the UK has...

... in electronic data interchange (EDI) and stresses the need for an adequate EDI infrastructure. Otherwise growth of network‐based services will be held back. Deschamps[ 12 ] shows that standardization is not just abstract or theoretical by indicating its use in the ION project (Interlending OSI Network...

..., publication, public performance, etc. The exclusive rights are limited by a set of statutory exemptions or privileges, some of which are highly relevant to document delivery. Copyright Delivery services Document supply Electronic data interchange Intellectual property Law Library users Licensing...

... Access control Computer networks Document image processing Electronic data interchange Electronic publishing Publishing Science Software development Text retrieval A particular feature of communication in high energy physics (HEP) is the dominance of the preprint. The preprint, i.e...

... duplication of effort. A program for PCs was therefore written which could interface with existing operational structures. Future plans include automated accounting and using references from different databases. CD‐ROM Copyright Databases Delivery services Document supply Electronic data interchange...