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Keywords: Financial services
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Journal Articles
Agentic systems as catalysts for innovation in FinTech: exploring opportunities, challenges and a research agenda
Available to PurchaseIbrahim A. Elgendy, Mohamed Y.I. Helal, Mohammed A. Al-Sharafi, Mousa Ahmed Albashrawi, Mohammad S. Al-Ahmadi, Il Jeon, Yogesh K. Dwivedi
Journal:
Information Discovery and Delivery
Information Discovery and Delivery (2025)
Published: 27 May 2025
... their adoption. Findings The sentiment analysis of 170 social media posts revealed an overwhelmingly positive public perception (85%) of agentic AI in FinTech. In addition, the study finds that agentic systems fundamentally alter FinTech by providing autonomous, adaptive and context-aware financial services...
