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Keywords: LibQUAL
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Journal Articles
Multi-library union, promoting ILL/DD of the Chinese science digital library
Available to Purchase
Journal:
Information Discovery and Delivery
Interlending & Document Supply (2016) 44 (4): 161–168.
Published: 21 November 2016
... at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated. Findings ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used...
