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Keywords: Online shopping
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Journal Articles
Journal:
Information Discovery and Delivery
Information Discovery and Delivery 1–16.
Published: 11 December 2025
... is a more dependable determinant of the intention to repurchase compared to the service quality of AI tools. In addition, the analysis confirms the moderating influence of reverse logistics. Originality/value In the online shopping setting, this study confirms the empirical association among service...
Journal Articles
Journal:
Information Discovery and Delivery
Information Discovery and Delivery (2025) 53 (3): 306–320.
Published: 13 August 2024
...Namita Sharma; Meenal Arora; Urvashi Tandon; Amit Mittal Purpose This study aims to conduct a comprehensive analysis of the current body of existing literature on chatbots and online shopping. Additionally, this study identifies and emphasize the future research agenda and emerging trends within...
