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Keywords: Relais
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Journal Articles
Innovation during evolution: Document Supply Service digitises library collections
Available to Purchase
Journal:
Information Discovery and Delivery
Interlending & Document Supply (2014) 42 (1): 1–6.
Published: 11 February 2014
... Relais to manage and report on its digitisation activities. Design/methodology/approach – The authors use a case study approach and their own personal experiences with implementing these services. Findings – Digitisation based on ILL/DD user demand contributes to building a library's digital...
Journal Articles
Streamlining interlibrary loan and document delivery workflows: tools, techniques, and outcomes
Available to Purchase
Journal:
Information Discovery and Delivery
Interlending & Document Supply (2012) 40 (1): 31–36.
Published: 17 February 2012
... satisfaction. Originality/value Discussions of Relais ILL customization to streamline workflows and facilitate e‐commerce are especially useful. The paper describes library application of both BPMN and Prince 2 project management methodology. The Reproduction Services Project used BPMN [1] to identify...
