... and frictionless aspects of the user interface, successful self‐service in e‐commerce relies on an infrastructure that provides: service availability 24*7; desirable content; discovery (searching and identifying); ordering integrated with discovery; delivery within an acceptable time frame...

... subsidizing of access and delivery enables cheap or even free use of document supply. Originality/value This paper is the only study so far that addresses the current puzzle of US “exceptionalism” for interlending and document supply. Self‐service Interlending University libraries United States...

... management Document supply Libraries Internet Self‐service The Documents Direct project at the University of Leeds in the UK started in March 1999. Its aim was to investigate and evaluate new mechanisms for the discovery and delivery of full‐text journal articles and similar material to academic...

... issues is US$0.41(N). On the question of storage costs including shelving and the cost for the library, Kingma (1996) concluded that they were US$2.75 per bound volume or US$2.75(N/B) per subscription. Document supply Academic libraries Self‐service Finance The McGill...