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Keywords: PAKSERV
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Journal Articles
Journal:
Islamic Economic Studies
Islamic Economic Studies (2020) 28 (1): 3–23.
Published: 02 July 2020
...Razali Haron; Noradilah Abdul Subar; Khairunisah Ibrahim Purpose The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality...
