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Purpose
The purpose of this paper is to provide an integrated model to understand and act on the institutionalization process into a company.
Design/methodology/approach
Additional to the conceptual development, survey method was applied in a single entity, through a structured questionnaire covering the management group of a multinational company.
Findings
High potential to explain why some non‐institutionalized cases happen and the importance to treat the strategic responses.
Research limitations/implications
Model was applied only in one single entity. Futures researches may treat it in a more representative sample.
Practical implications
The active approach required by the entity to involve and reinforce the institutionalization process.
Originality/value
Integration of Tolbert and Zucker's approach with Oliver's and practical perspective of usage.
© Emerald Group Publishing Limited
2007
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